STORE POLICY

CUSTOMER CARE

It is the policy of Vitalis Precision to provide our customers with the highest level of customer service. We are committed to exceeding our customers’ expectations by providing them with timely, professional, and courteous service.

We will work diligently to resolve any issues or concerns that our customers may have promptly and efficiently. Our goal is to build long-term relationships with our customers based on trust, respect, and confidence. To ensure that we provide the best possible service to our customers, we have developed the following customer service guidelines:

• We will always be professional and courteous when interacting with our customers.
• We will promptly respond to all customer inquiries and requests.
• We will keep our customers informed of any changes or updates that may affect them.
• We will take the time to understand our customers’ needs and expectations.
• We will do everything we can to exceed our customers’ expectations.

If you have any questions or concerns about our customer service policy, please contact us at sales@vitalisprecision.com.

Customer service is important to us, and we want to make sure that we are providing the best possible service.

PRIVACY & SAFETY

At Vitalis Precision Ammunition, we take the privacy and safety of our customers and employees very seriously. We understand the importance of protecting personal data and keeping our working environment safe. We have implemented a range of measures to ensure that your data is secure and our products are safe to use. We regularly assess our security protocols to make sure that we are meeting the highest standards of safety. We have also implemented a strict privacy policy to ensure that your personal data is protected. We are committed to providing a safe and secure environment for all of our customers and employees.

For a copy of our privacy policy please email us at sales@vitalisprecision.com

WHOLESALE INQUIRIES

Vitalis Precision is proud to offer our top of the line ammunition products for wholesale purchases. Our custom loads are tailored to meet the exacting needs of our customers. We are committed to providing dependable and reliable products at competitive prices. To inquire about our wholesale offerings, please contact us at sales@vitalisprecision.com or call 463-258-3014. Our knowledgeable team is ready to help you find the perfect ammunition solution for your needs.

Shipping Restrictions

Please read all restrictions.

Shipping to restricted areas is not permitted without valid credentials on file. The purchaser is responsible for knowing his or her own local/state laws before the purchase. It is the purchaser's responsibility to comply with all Local, State, and Federal Laws.

It is unlawful to export without an import license from the country of destination or a proper export license from the U.S. Department of State.

Any orders placed without the providing the essential documentation will be cancelled within 7 days of the customer being contacted.

Age Restrictions:

Federal law (18 USC 922(b)(1), 27 CFR 478. 99(b)) requires that you must be 21 years or older to purchase handgun ammunition and 18 years or older to purchase rifle ammunition.

State Shipping Restrictions:

Alaska No ammunition shipments

California Must ship to Licensed Ammunition Vendor or FFL (See Below)

Connecticut State issued ID and Certificate/Permit is required (See Below)

Hawaii No ammunition shipments

Illinois FOID card and State issued ID is required (See Below)

Massachusetts Firearms ID is required (See Below)

New Jersey Firearms ID is required (See Below)

New York Must ship to Certified Seller of Ammunition or FFL (See Below)

Washington D.C. No ammunition shipments

IF UNABLE TO PROVIDE IDENTIFICATION THROUGH EMAIL, WE ARE ABLE TO SHIP TO LOCAL BUSINESSES WITH A FFL. IDENTIFICATION WILL BE REQUIRED TO BE PROVIDED AT FFL LOCATION.

Instruction for California Ammunition Sales

A copy of the license for a Licensed Ammunition Vendor or FFL must be uploaded during purchase or submitted by e-mail and match the ship to address. License must be current, valid, and completely legible.
If this information has been sent in advance, please note “Required CA documents on file” in the “Order Notes” section of the order.

Instruction for Connecticut Ammunition Sales

Connecticut state issued ID (showing photo, address, and DOB) and one of the below permits must be uploaded during purchase or submitted by e-mail. Both must be current, valid, and completely legible.
- Valid ammunition certificate
- Valid permit to carry a pistol or revolver
- Valid long gun eligibility certificate
- Valid eligibility certificate for a pistol or revolver
- Valid permit to sell a pistol or revolver at retail
If this information has been sent in advance, please note “Required CT documents on file” in the “Order Notes” section of the order.

Instruction for Illinois Ammunition Sales

FOID card and state photo ID must be submitted during purchase or by e-mail. Both must be current, valid, and completely legible.
If this information has been sent in advance, please note “Required IL documents on file” in the “Order Notes” section of the order.

Instruction for Massachusetts Ammunition Sales

Massachusetts Firearms ID or License to Carry must be uploaded during purchase or submitted by e-mail. ID must be current, valid, and completely legible.
If this information has been sent previously, please note “Required MA documents on file” in the “Order Notes” section of the order.

Instruction for New Jersey Ammunition Sales

New Jersey Firearms ID (front side only) and state photo ID must be uploaded during purchase or submitted by e-mail. Both must be current, valid, and completely legible.
If this information has been sent previously, please note “Required NJ documents on file” in the “Order Notes” section of the order.

Instruction for New York Ammunition Sales

A copy of the license for a Registered Seller of Ammunition or FFL must be uploaded during purchase or submitted by e-mail and match the ship to address. License must be current, valid, and completely legible.
If this information has been sent in advance, please note “Required NY documents on file” in the “Order Notes” section of the order.

PLEASE SEND DOCUMENTS TO Verified@vitalisprecision.com

PAYMENT METHODS

- Credit / Debit Cards

- Offline Payments